Salon Policies | Claudia Goodwin Hair


My goal is always to be transparent and on the same page with you. Please take a moment to review the following policies before booking your appointment.


Cancellation Policy


Claudia Goodwin Hair is by appointment only. I do not double-book — your appointment time is reserved specifically for you.


If you need to cancel or reschedule, please give at least 48 hours’ notice.


Text or call: 07792 263758 — DMs will not be accepted as they may get lost and I might not see them.

  • Appointments cancelled with less than 48 hours’ notice will be subject to the full service fee, which must be paid before booking again.
  • No-call/no-show appointments will also be charged at the full service cost and must be paid in full before rebooking.
  • Clients who no-show more than once will be unable to book future appointments.

If you're running late, please call or text. There is a 15-minute grace period — beyond that, your appointment may be rescheduled or shortened, and cancellation fees may apply.


Adjustment Policy


I take pride in my work, so if you're unhappy with your hair, I offer one adjustment within 7 days of your appointment at no extra cost — as long as the goal stays the same as the original consultation.


If you change your mind or want a new look, that will be considered a new service and charged accordingly.


There is one adjustment per appointment. If you're still not satisfied after the adjustment, please note there are no refunds.


Colour Correction Policy


Colour corrections require more time, skill, and product than a standard appointment. A consultation is required first — in-person preferred, or virtual if you’re travelling.


These services can take up to 8 hours, so I block out the full day. A non-refundable £100 deposit is required to secure your booking.


Guest Policy


Due to the limited size of my studio, please don’t bring guests unless they are booked for a service the same day.


For safety, no children under 12 are permitted in the salon.


Photo & Video Policy


I market my business through social media, so by receiving a service at Claudia Goodwin Hair, you consent to possible photography or video of your hair being taken.


Clothing Policy


I always double-drape clients and do my best to protect your clothing.


However, I recommend not wearing anything you’d hate to stain.


In the rare event colour gets on your clothes, Claudia Goodwin Hair is not responsible for replacing or paying for them.


Skin Test Policy


A skin test is required at least 48 hours before any colouring service — and must be done every 6 months, or after any health change, tattoo, or pregnancy.


Our bodies can develop allergies even to products you’ve used before, so this is essential for your safety.


Please confirm your test using the consent PDF.